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14. Troubleshooting Known Issues

Installation

There are known problems with Windows X server Terminal Emulators and InstallAnywhere on Solaris.

InstallAnywhere is the installation program used by both WebLogic and Oracle Transportation

Management.

Symptoms: Installer started from Windows via remote X session appears to fail immediately - or in

debug mode, displays an error containing the sting "An unexpected exception has been detected in

native code outside the VM" and will leave a core dump in your current directory.

Resolution: Install from the server console (recommended) or log out of your X session, reset your X

server and log back in.

503 (Service Unavailable) Errors

While the application server is starting up, the web server will respond to all requests with a”503

(Service Unavailable)” error message. This will go away once the application server has fully started

up. See Starting Oracle Transportation Management Servers for more information.

Uninstalling Oracle Transportation Management

Oracle Transportation Management must be manually uninstalled; there is no automated uninstall

option. Follow the directions below to completely remove Oracle Transportation Management from

your system.

1. If running on Microsoft Windows, remove the Oracle Transportation Management services. The

default names for these services are “Oracle Process Manager (instance1)”, otmtomcat, and

otmweblogic. The srvinstw.exe utility from the Microsoft Windows Resource Kit can help you

remove these services.

2. Remove the Oracle Transportation Management installation directory and all of its contents

(e.g. d:\gc3 on Windows and /opt/gc3 on UNIX).

3. Modify your PATH and CLASSPATH environmental variables and change them back to their

original state.

Browsers

Symptoms: Your browser displays stale or incorrect data while using Oracle Transportation

Management.

Resolution: Configure your browser to “Check for newer versions of stored pages: Every visit to the

page”. This will ensure that your browser displays the correct data and not cached pages. Depending

on your browser, this option is usually under the “Cache” or “Temporary Internet files” section of the

“Options” or “Preferences” window.

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Axis RightFax 8.5 Guía de instalación Pagina 105